module specification

LT3056 - Technological Innovation in Hospitality Leisure and Tourism (2017/18)

Module specification Module approved to run in 2017/18, but may be subject to modification
Module title Technological Innovation in Hospitality Leisure and Tourism
Module level Honours (06)
Credit rating for module 15
School London Metropolitan Business School
Assessment components
Type Weighting Qualifying mark Description
Coursework 100%   Industry Case Study *FC*
Running in 2017/18 No instances running in the year

Module summary

An exploration of the influence of technological change and the influences on technological change in these industries.

Prior learning requirements


Module aims

This module looks at the concept of innovation in relation to new technology that is transforming the hospitality, leisure and tourism industries. It takes a constructivist approach, rather than a purely technological one, to determine the relationships between the new technology, the users, innovators and consumers.

The module aims:
1. To develop an awareness of the variety of approaches used in technological innovation.
2. To develop an appreciation of role information technology is playing in transforming the industries.
3. To develop an understanding of the factors that underlie any innovation: its envisaging, acceptance, adoption and application.
4. To relate literature on innovation studies specifically to the unique factors of the hospitality, leisure and tourist industries.
5. To develop a critical appreciation of the skills necessary for the selection and management of integrated management information systems.


1. The attitudes of managers, operatives, customers and the head office or the owners towards new technology.
2. The role of gender and ethnicity in regards to information technology.
3. The information needs of the business and the personal needs of the owners and managers.
4. Investment appraisal techniques and their relationship to establishment type.
5. Range of technological possibilities open to the establishment.
6. The financial implications of the current use of technology.
7. The future strategic role of information technology.

Learning and teaching

This model will comprise of lectures, seminars, individual and group research. Formal class contact will consist of 12 hours of lectures and 12 hours of seminars. Students will also be expected to spend, on average, an additional 55 hours on directed reading/independent study. Case studies will be used to explore the complexities of the issues and to ground the module in current industry practice.

Learning outcomes

At the end of this module it is expected that the student will developed a critical appreciation of the forces behind technological innovation within the hospitality, leisure and tourism industries. Students will be able separate the role played by owners, operatives, management, customers and head office and be able to apply this knowledge to a case study of their own choice.

Assessment strategy

This module will be assessed by one piece of coursework. The student will select an enterprise and carry out an information audit. The assignment shall involve analysing current and future information needs, collecting relevant data on the attitudes/desires and needs of the chosen establishment. Current poses regarding information technology will be critically analysed in relation to the current literature on this issue. The intention is to build a complete picture of the interaction between the chosen establishment and information technology. Elements to be incorporated include customers, operatives, managers, and owners. It is not essential for the selected site to be currently using information technology.


Baker, M., Wild, M. & Sussman, S., 'Introducing EPOS in Bass Taverns', International Journal of Contemporary Hospitality Management, Vol. 10, No. 1, 1998.
Beardon, C., 'Computers, Postmodernism and the Culture of the Artificial', AI & Society, Vol. 8, pp. 1-16, 1994.
Landauer, T., The Trouble with Computers, The MIT Press, Cambridge, MA., 1995.
Lugosi, P. A New Research Agenda, Refereed Conference Paper for the April CHME Research Conference, 2001.
Lyotard, J., The Postmodern Condition, Manchester University Press, Manchester, 1984.
Mars, G., Cheats at Work, Dartmouth, Aldershot, (revised edition,) 1994.
Morgan, G. Images of Organization, Sage Publications, London, 1997.
Peacock, M., Management Information Systems in the Hospitality Industry, Brunel, Uxbridge, 1998.
Petrovic-Lazarevic S. & Wong, A., 'Fuzzy Control Model in the Hospitality Industry', International Journal of Agile Management Systems, Vol. 2, Issue 2, 2000
Ritzer, G., The McDonaldization of Society, Pine Forge Press, California, 1993.
Thompson, D., 'Computer Crime and Security Survey', Information Management and Computer Security, Vol. 6, No. 2, pp. 78-101, 1998.
Zuboff, S., In the Age of the Smart Machine: The Future of Work and Power, Heinemann, Oxford, 1988.