module specification

LT5F21 - Managing and Developing People in the Hospitality Industry (2017/18)

Module specification Module approved to run in 2017/18
Module title Managing and Developing People in the Hospitality Industry
Module level Intermediate (05)
Credit rating for module 30
School Guildhall Faculty of Business and Law
Total study hours 300
18 hours Placement / study abroad
192 hours Guided independent study
90 hours Scheduled learning & teaching activities
Assessment components
Type Weighting Qualifying mark Description
Coursework 50%   Individual reflective portfolio (2,000 words)
Coursework 50%   Individual essay (2,500 words)
Running in 2017/18 No instances running in the year

Module summary

Managing and developing people in the hospitality industry (Module code LT5F23GN) presents particular challenges, including highly diverse employee backgrounds and roles, an ever-present focus on guest services, and organizational structures that often diverge from generic corporate models.  By making such industry-specific concerns the cornerstone of its approach, Managing and Developing People in the Hospitality Industry provides a guide to successfully employing people in a hospitality organization. 

This is a 30 credit module and will be delivered through series of lectures, group tutorials, individual tutorials and practical workshops conducted by external speakers and industry experts.

The students will be able to gain relevant employability skills through participation in real events and through application of principles, models and theories within real life work settings.

Module aims

The aims of the module are to:
• Provide opportunities for students to explore HR policies, procedures, manuals, techniques.
• Enable students to examine the role of the Human Resources function in the hospitality industry and of the relevant employee-related legislation.
• Use and implement the techniques and procedures for managing employees in a hospitality enterprise.


• HRM and hospitality industry
• Recruitment and selection
• Human resource development
• Human resources policies and functions.
• Employment law, equal opportunity and managing diversity.
• Performance management.

Learning and teaching

The module will be delivered through weekly teaching sessions in the form of 14 lectures, 14 group tutorials, 2 workshops by industry experts

The lectures will aim to focus on theoretical knowledge and understanding whereas group tutorials will focus on application and analysis using a variety of means including case studies, problem solving and debates.

Industry experts (Recruitment Consultants) with vocational skills and relevant student workshop experience will be invited as guest speakers during direct learning time for 2 workshops (a total duration of 7 hours) with a focus on vocational skills, employability issues or other areas of their expertise.

Students will be expected to attend graduate/employment fairs and events with a view to relating theoretical knowledge to real life experiences.

Learning outcomes

At the end of this module, the students will be able to:
1. Analyse the rationale and purpose of managing and developing people.
2. Identify, apply and evaluate systems and techniques for recruitment and selection in the hospitality industry.
3. Evaluate the benefits of staff development and engagement.

Assessment strategy

Assessment of this module will be based on one piece of coursework and an open-book written exam:
a) Individual reflective portfolio (2,000 words): Students will conduct desktop research about a variety of documentation that is used in recruitment and selection processes (e.g.- job description, person specification, job advert, job application form, interview questions, induction form) and produce a reflective portfolio as to the effectiveness and suitability of these documents.

b) Individual essay (2,500 words) on staff development and engagement.


Core textbooks:
• Nickson, D., (2012), Human Resource Management for the Hospitality and Tourism Industries, 2nd ed., Oxon: Routledge

Recommended textbooks:
• Armstrong, M., (2012), A handbook of human resource management practice. 12th ed., London: Kogan Page
• Bloisi, W., Cook, C., and Hunsaker, P., (2013), Management and Organisational Behaviour. 10th ed.  London: McGraw-Hill Education
• Baum, T., Deary, M., Hanlon, C., Lockstone, L., and Smith, K., (2009), People and work in events and conventions. Wallingford: CABI

Other Learning Resources:
• Personnel Review
• Personnel Today
•  - Chartered Institute of Personnel and Development website with a range of learning resources and journals
• - up-to-date intelligence on employment issues (Incomes Data Services)