module specification

This module focuses on the role of public relations (PR) in the commercial activities of organisations.  In particular it addresses the importance of winning (and maintaining) customers, and with meeting competitive challenges in the highly competitive world of modern capitalism.  The module discusses how PR interfaces with consumer marketing, together with the manner in which organisations use PR tools to interact with consumers in a trading environment.  Delivery consists of 3-hour CCT using a combination of lectures (including guest speakers) and seminars

120 credits at Level 4

The chief purpose of this Consumer PR module will be to explain how PR can help drive sales.  However, the module will also discuss how PR is often more subtle and sophisticated than other forms of marketing communication such as advertising and direct mail.  So, students will be given an appreciation of how, by changing the attitudes and behaviour of consumers, PR can create a more favourable sales environment for a product or service, and facilitate the path to purchase.

The module will promote various graduate attributes.  In particular, it will assist students in the acquisition of the following skills:

1. Research and data analysis
2. Application of knowledge and presenting data orally (including IT skills)
3. Critical thinking,  problem solving, and decision making
4. Management of time and emotions
5. Collaborating with others and having a positive attitude
6. Enterprise skills (including being creative, leadership, and project management skills)
7. Commercial awareness (including CSR)

• What is Consumer PR?
• Consumer Behaviour Theory
• Consumer PR tools and techniques
• Raising awareness of product/service benefits; helping to build & sustain brand reputation
• Harnessing third-party endorsement (media relations & sponsorships)
• Allowing brands to engage directly with their intended customers (events & other activities)
• Changing attitudes; positively influencing behaviour, and building long-term relationships
• Grabbing customers’ attention  in an age of information overload
• Key challenges for PR professionals (including ethical considerations)
• Consumerism and sustainable consumption….eg “Too much stuff!”
• Product recalls and crisis management mode in a Consumer PR context
• Consumer PR: thinking creatively from both a strategic and tactical perspective.

The module will be delivered using a combination of one-hour lectures (including presentations from guest speakers) and two-hour seminars/workshops. 

Consumer PR is currently the biggest area of specialist PR practice.  Guest speakers who are active in the practice of Consumer PR will be invited to discuss case studies with the students, and also career opportunities in the sector. 

Videos and online case studies of Consumer PR campaigns will be used to stimulate discussion in seminars.  In the main, seminars will be student-led, and a problem-based approach will be adopted. 

Weblearn will be used for the dissemination of learning materials, for assessment briefs, and for regular updates by the tutor.  The timely provision of generic feedback following formative assessments will also be facilitated by Weblearn.

Weekly drop-in surgeries will also be provided on campus by the tutor, together with an “on-line” surgery hour before and after classes, and regular Q & A sessions

By the end of this module students will be able to:

1. Understand the term Consumer PR and analyse different types of Consumer PR activity
2. Appreciate both the critical factors which drive successful consumer PR campaigns and the benefits which can be generated by successful Consumer PR campaigns.
3. Understand how Consumer PR complements other communication disciplines
4. Understand the challenges facing practitioners (including ethical considerations), and apply such principles to real-life scenarios

*Tench & Yeomans (3rd Ed - 2013) Exploring Public Relations Prentice Hall
*Bobbitt & Sullivan 2005 Developing the Public Relations Campaign Allyn & Bacon
*Theaker, A (2008) The Public Relations Handbook Routledge
*Blyth J (2008) Consumer Behaviour Thompson
*Green A 2010 Creativity in Public Relations Kogan Page (CIPR)
*Phillips, D & Young, P (2009) Online Public Relations Kogan Page (CIPR)
*Corn J (2011) User Unfriendly: consumer struggles with personal technologies John Hopkins Univ
*Egan J (2011) Relationship Marketing:  exploring relational strategies in marketing 4th ed Pearson
*Fill C (2011) Essentials of Marketing Communication Pearson
*Khan K (2011) Marketing Communication Phenomenon within Social Networks & Blogs  Lambert