module specification

Post-recession 21st century companies, non-profit institutions and public sector organisations continuously have to adjust their strategies to meet new environmental demands. These demands can be as wide ranging as bringing new products to market in response to changing consumer behaviour, dealing with unprecedented change and diversity as a result of globalisation and migration, motivating employees in the face of increasingly ‘marketized’  and ‘intrapreneurialized’  internal organisations, where everyone is a customer and everyone competes,  to managing staff in cyberspace.   As a result, the people these organisations hire and promote to management are expected to have the skills to be leaders, team players, change agents, entrepreneurs, and coaches. In other words, high potential employees must understand the ‘people’ side of management and be able to take effective action in the organisation of the 21st century.
This module introduces essential psychology for managers. It provides an overview of the main psychological concepts of attention, perception and memory and uses theories and concepts from psychology to explain the behaviours of people in the workplace. In addition, it examines the psychology of the internet, particularly managing groups through cyberspace.

The module is delivered over 15 weeks using small group workshops of normally two hours duration and on-line discussion forums.

Assessment comprises video extract and analysis, poster

This module aims to:
1. Provide an overview of basic psychological concepts;
2. Provide an understanding of the different approaches to motivating staff;
3. Help students to develop their skills of persuasion and negotiation through influence;
4. Provide an understanding of interpersonal and group behaviour in the workplace.

This syllabus will include: 
• Perception of self and others;
• Attribution approach;
• Attitude formation, attitude change and behaviour;
• Social influence, e.g.  Compliance, pro-social and anti social behaviour;
• Impression formation;
• Non-verbal communication  and interpersonal behaviour;
• Prejudice, conflict and intergroup behaviour
• Emotional Intelligence
• Group dynamics in cyberspace;

This module will be delivered through weekly workshops.  Concepts of action and experiential learning will be introduced and students encouraging to focus particularly on the opportunities the classroom sessions provide to engage in, and reflect upon, their individual and team behaviour. These weekly workshops will consist of a combination of theoretical input, action centred and problem-based tasks, supported by multimedia, including videos and student centred discussions, peer evaluation of set tasks and problem based group work.  Theoretical input will focus on defining and clarifying the topic content to the appropriate depth and breadth. Classroom sessions will be supported with timetabled weekly on line discussions which will be facilitated by tutorial staff and enable students from the different groups to interact.

Weblearn: will be used for the distribution of the Module booklet. It will also be used as an interactive mechanism between students and tutors, for example, to direct students to particular readings or to provide news about the module or the module content. It will also be used for the timely provision of generic feedback following formative assessment.  Students will be directed to use reference management software from the beginning of their engagement with module reading.

On completing the module students will be able to:
1. Discuss the impact of group dynamics;
2. Recognise the importance of effective interpersonal relationships at work;
3. Explain how to motivate people through recognition, the work itself, employee participation, and fear and punishment;
4. Understand the challenges involved in managing staff through mixed media, particularly the internet;
5. Explain a variety of negotiating and bargaining tactics;
6. Understand how attitudes can be changed;

The assessment strategy is designed to enable students to demonstrate how they are making sense of the psychological concepts the module introduces and how they recognise and explain their application in work contexts.   Having each identified a topic in consultation with the tutor, they are to present a video extract which illustrates the concept in action . The clip might be an TV advert, an extract from a TV drama or video from Youtube.  These extracts will be used as learning objects as the class will be asked to discuss their understanding of the psychology of the extract.  The final assessment will be the compilation of a poster which details a number of psychological influences on managers at work.

Allvin, M., Aronsson, G., Hagstrom, Johansson, G., Lundberg, U. (2011) Work Without Boundaries: Psychological perspectives on the New Working Life.  UK:Wiley-Blackwell.
Bagozzi, R., Gurham-Canli, Z., Priester, J., (2002) The social psychology of consumer behaviour.Open University Press
Karasek, R and Theorell, T. (1990) Healthy Work:Stress , Productivity, and the Reconstruction of Working Life. New York: Basic Books.
Langdridge, D., Taylor, S. (2007) (Eds) Critical Readings in Social Psychology. Open University Press.
Wallace, P (1999) The Psychology of the Internet.  Cambridge University Press