module specification

SS4101 - Improving Housing Services (2018/19)

Module specification Module approved to run in 2018/19
Module title Improving Housing Services
Module level Certificate (04)
Credit rating for module 5
School School of Social Professions
Total study hours 1
 
1 hours Scheduled learning & teaching activities
Assessment components
Type Weighting Qualifying mark Description
Coursework 100%   Workbook
Running in 2018/19
Period Campus Day Time Module Leader
Autumn semester North - Not applicable
Spring semester North - Not applicable

Module summary

Day one- introduction to the module, history and context of social housing, aims of the housing service, good practice, repairs and maintenance
Day two- housing finance, dealing with ASB, resident involvement
Day three- law and tenancy, performance management

Module aims

The aims of the course are to:
1. Develop the knowledge of residents on the context to social housing and the aims of their landlord;
2. Enable residents to identify good practice in terms of the delivery of housing services;
3. Develop resident skills in improving the performance of their landlord; and
4. Provide information and skills that will enable residents to challenge the performance of their landlords in an assertive and productive way.

Syllabus

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Learning and teaching

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Learning outcomes

On successful completion of this short course, participants will be able to:
1. Place housing service delivery in a wider social and organisational context;
2. Identify sources of best practice in delivery of housing services;
3. Understand performance management processes and information; and
4. Challenge their landlord to provide improved services in a constructive and assertive way.

Assessment strategy

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Bibliography

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