module specification

SS4101 - Improving Housing Services (2024/25)

Module specification Module approved to run in 2024/25
Module title Improving Housing Services
Module level Certificate (04)
Credit rating for module 5
School School of Social Sciences and Professions
Total study hours 1
1 hours Scheduled learning & teaching activities
Assessment components
Type Weighting Qualifying mark Description
Coursework 100%   Workbook
Running in 2024/25

(Please note that module timeslots are subject to change)
Period Campus Day Time Module Leader
Autumn semester North Not applicable -
Spring semester North Not applicable -

Module summary

Day one- introduction to the module, history and context of social housing, aims of the housing service, good practice, repairs and maintenance
Day two- housing finance, dealing with ASB, resident involvement
Day three- law and tenancy, performance management

Module aims

The aims of the course are to:
1. Develop the knowledge of residents on the context to social housing and the aims of their landlord;
2. Enable residents to identify good practice in terms of the delivery of housing services;
3. Develop resident skills in improving the performance of their landlord; and
4. Provide information and skills that will enable residents to challenge the performance of their landlords in an assertive and productive way.



Learning and teaching


Learning outcomes

On successful completion of this short course, participants will be able to:
1. Place housing service delivery in a wider social and organisational context;
2. Identify sources of best practice in delivery of housing services;
3. Understand performance management processes and information; and
4. Challenge their landlord to provide improved services in a constructive and assertive way.