module specification

SW4006A - Communication, Skills and Values in Social Work (2017/18)

Module specification Module approved to run in 2017/18
Module title Communication, Skills and Values in Social Work
Module level Certificate (04)
Credit rating for module 15
School School of Social Professions
Total study hours 150
54 hours Scheduled learning & teaching activities
96 hours Guided independent study
Assessment components
Type Weighting Qualifying mark Description
Coursework 100%   Summative Reflective report based on a stimulated practice scenario with a service user/actor
Running in 2017/18 No instances running in the year

Module summary

This module will provide students with an understanding of values and standards in social care and the opportunity to develop practice skills. The module is taught with contributions from practice partners, service users and carers and who will have the opportunity to assess students’ suitability to undertake a practice placement. The module will provide students with the underpinning knowledge of professional capabilities and assessment of readiness for direct practice. The module comprised of a series of skills development workshops.
By the time students complete this module they should be able to:

• demonstrate basic communication skills
• demonstrate ability to engage with users
• demonstrate your capacity to work as a member of an organisation
• demonstrate your willingness to learn from feedback and supervision
• demonstrate basic social work values, knowledge and skills in order to be able to make effective use of first practice placement

Module aims

This module provides opportunities for students to:

  • develop practice skills in an environment that is risk-free for service users and students
  • develop abilities, skills and understanding of the generic role of a social worker to achieve readiness for practice across a range of different service user groups
  • develop basic communication skills in-line with the Readiness for Practice criteria and PCF domains


  • Understanding of reflection, reflective practice and anti-oppressive practice
  • Communication skills and application to practice in relation to a range of service user groups.
  • Practice knowledge and skills including engagement, information gathering, investigation, authenticity, active listening, self-awareness, use of self, interviewing & questioning skills, managing conflict & confrontation, the use of assertiveness, report writing, presentation and recording skills
  • Knowledge and understanding of professional accountability and the duty to report concerns
  • Use of supervision in practice and understanding of continual professional development.

Learning and teaching

The learning and teaching strategy for this module includes the following approaches:

  • Interactive skills-based workshops: collaborative experiential learning
  • Small group and peer learning and reflection on feedback
  • Experiential role plays
  • Case-study analysis and problem-based learning
  • Personal reflection and reflective writing
  • Preparation for supervision and direct practice
  • Weblearn, video materials & other online educational content
  • The module will include service user, carer and practitioner contributions

The use of these approaches will be complemented by students’ active engagement with the learning process as they identify their own learning needs. Students will be encouraged to engage meaningfully with these strategies through personal reflection and reflective writing, use of WebLearn, visual materials and other online educational content. Students will be expected to access educational resources independently and also to work with peers outside of the formal teaching contact hours.
These methods will be underpinned by an understanding of social work values, anti-discriminatory and anti-oppressive practice, which will be integrated throughout the module.

Learning outcomes

On successful completion of the module students will be able to:

LO1: Demonstrate an understanding and awareness of social work values, anti-discriminatory and anti-oppressive practice, knowledge and skills in order to make effective use of their first practice learning placement.

LO2: Demonstrate a comprehensive understanding and an awareness of the social work context and social work practice, including legislative context.

LO3: Develop an understanding of professional boundaries and the social work role.

LO4: Demonstrate an ability to learn from service users and carers

Assessment strategy

Formative Assessments

Group presentation on skills/roles of social workers
Structured feedback given by practice panel (consisting of instructors, service users and social work practitioners) in class.

Summative Assessment:

Reflective report based on a stimulated practice scenario with a service user/actor:
Students will write a reflective report, which is based on a stimulated practice scenario with a service user/actor. In analysing the practice scenario presented, students must link their discussion to their learning from the experiential workshops on this module. Students must reference and demonstrate how they can use theories, legislation and professional values to inform their practice. Students must also reflect on the feedback received from service users, peers, social work colleagues and the tutor on the development of their skills for practice (LO 1-4)


Abbott, C. and Taylor, P. (2013) Action learning in social work. United Kingdom: Learning Matters.

British Association of Social Workers (BASW) (2014) ‘The Code of Ethics for Social Work’, Available at: (Accessed 17 July 2016)

British Association of Social Workers (BASW) (2016) ‘Professional Capabilities Framework’, Available at: (Accessed 17 July 2016)
Davies, K. and Jones, R. (eds.) (2015) Skills for social work practice. United Kingdom: Palgrave Macmillan.

Gardner, F. (2014) Being critically reflective: Engaging in holistic practice. United Kingdom: Palgrave Macmillan.

Grant, L. and Kinman, G. (eds.) (2014) Developing resilience for social work practice. United Kingdom: Palgrave Macmillan.

Healy, K. (2012). Social work methods and skills: the essential foundations of practice. Basingstoke: Palgrave.

Health and Care Professions Council (HCPC) (2016) ‘Guidance on conduct and ethics for students’, Available at:
Accessed 18th of July 2016

Moss, B. (2015) Communication skills in health and social care. United Kingdom: SAGE Publications

Thompson, N. (2009). Understanding social work.  3rd ed. Basingstoke: Palgrave.

Thompson, N. (2012). Anti-discriminatory practice: equality, diversity and social justice. 5th ed. Basingstoke: Palgrave.

Parrott, L. (2014) Values and ethics in social work practice. United Kingdom: SAGE Publications