SS4101 - Improving Housing Services (2020/21)
| Module specification | Module approved to run in 2020/21 | |||||||||||||||
| Module title | Improving Housing Services | |||||||||||||||
| Module level | Certificate (04) | |||||||||||||||
| Credit rating for module | 5 | |||||||||||||||
| School | School of Social Professions | |||||||||||||||
| Total study hours | 1 | |||||||||||||||
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| Assessment components |
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| Running in 2020/21(Please note that module timeslots are subject to change) |
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Module summary
Day one- introduction to the module, history and context of social housing, aims of the housing service, good practice, repairs and maintenance
Day two- housing finance, dealing with ASB, resident involvement
Day three- law and tenancy, performance management
Module aims
The aims of the course are to:
1. Develop the knowledge of residents on the context to social housing and the aims of their landlord;
2. Enable residents to identify good practice in terms of the delivery of housing services;
3. Develop resident skills in improving the performance of their landlord; and
4. Provide information and skills that will enable residents to challenge the performance of their landlords in an assertive and productive way.
Syllabus
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Learning and teaching
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Learning outcomes
On successful completion of this short course, participants will be able to:
1. Place housing service delivery in a wider social and organisational context;
2. Identify sources of best practice in delivery of housing services;
3. Understand performance management processes and information; and
4. Challenge their landlord to provide improved services in a constructive and assertive way.
Assessment strategy
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Bibliography
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