CA5058 - Risk and Crisis Management (2021/22)
|Module specification||Module approved to run in 2021/22|
|Module title||Risk and Crisis Management|
|Module level||Intermediate (05)|
|Credit rating for module||15|
|School||Guildhall School of Business and Law|
|Total study hours||150|
|Running in 2021/22||
The aviation and travel industry has a huge number of interdependent factions within it and this leads to vast operational complexities. This together with a highly regulated industry, a competitive and dynamic external environment and a substantial level of Government involvement has the potential expose this sector and, airlines and airports alike, to a vast array of risks and uncertainties, both internally and externally. Because of the very nature of those risks, there are many uncertainties and disruptive events and this module seeks to understand how to put in place a co-ordinated, effective response that mitigates the effect of such events and minimises harm to an organisation’s stakeholders.
This module will explore the types of risk that the aviation and travel sector are exposed to and, what possible solutions might be put forward to mitigate against these. The module also seeks to understand what crisis management is and how to effectively apply it to the aviation industry.
More specifically the module will help develop the students understanding of how to assess, evaluate, mitigate and monitor risks as they pertain to the sector.
The module aims are as follows;
- to develop students understanding of theoretical modules for risk and crisis management
- to allow students to identify good practice and lessons learnt from both the sector itself and, related industries.
- to build a practical knowledge base of the resource requirements and facilities necessary for airlines, airports and the travel industry to operate as effectively and efficiently as possible in sub optimal business environments
- to enable students to assess risks and develop robust business contingency plans to mitigate against such risks
Prior learning requirements
The need for Risk Assessment - LO1
Risk Theories and Models - LO1
Business Continuity and crisis management concepts - LO1
Airline and Airport Emergency Planning - LO2
Developing a safety culture - LO2
Insider threats and internal risks - LO1
Supply chain disruption - LO2
Operational Risks - LO2
Risks associated with changing global demographics and evolving business models - LO2
Identifying risks and categorising them using risk matrices - LO2
Developing a business contingency and risk mitigation plan - LO2
Impact of changing regulations - LO2
Communication and collaboration (internally and with external stakeholders) - LO2
Exercising the crisis plan and the importance of live simulations - LO3
Establishing a command centre and crisis management team - LO3
Facilities required for the command centre and by the crisis team - LO3
Please note learning outcome four is covered by all of the above!
Balance of independent study and scheduled teaching activity
The formal delivery of the teaching and learning will be based on three contact hours per week spread over 12 weeks with additional enrichment weeks throughout the semester. The contact hours will be formed of a two-hour workshop involving lectures, guest speakers, case study discussions, panel discussions and debates, videos and online Weblearn platforms, as well as scenario-based activities and simulations. The remaining hour of contact time shall comprise of a seminar-based approach where current risk and crisis management themes and topics will be explored in more detail.
Within the module there is significant opportunity to participate in proactive learning activities via the use of Weblearn facilities which promote inter-active discussions on crisis management between both peers and lecturers and enables learners to share resources and access links to external journal articles, websites and other sources.
Discussion and debate are actively encouraged both within the classroom context and via Weblearn. Students participating in this degree come from a variety of backgrounds and often have a wealth of industry experience on risk and crisis management upon which to draw. It is useful to access this via proactive and inter-active classroom management. Students have a responsibility to prepare for forthcoming lectures so as to ensure that they fully understand the concepts discussed and, so as they can participate fully in debates and discussions. This can be done via accessing the module specifications and module material on-line or via Weblearn, and ascertaining the forthcoming weeks lecture content.
Tutors will provide an indication of forthcoming lecture content at the end of each preceding lecture. The student should then research articles and appropriate readings around these themes so as to contribute fully to discussions and inter-active Question and Answer sessions within the lecture.
Opportunities for reflective learning will be available throughout the module as students are given the opportunity to consider their approach to tasks and discussions whilst simultaneously having the opportunity to reflect upon informal feedback that may be given from lecturers on ideas and concepts spoken of in class and, on assessments submitted.
Upon Completion of this module the student will be able to do the following:
- Distinguish between the differing risk and crisis management models / theories in the context of the aviation and travel industry sectors (LO1).
- Analyse risks and uncertainties associated with the aviation/ travel and tourism industry (LO2).
- Effectively plan a risk mitigation strategy using risk matrices (LO3).
- Apply risk and crisis management to a variety of scenarios in the aviation industry (LO4).
Assessment of this module will take the form of an in-class scenario-based test designed to be taken in small groups of approximately 4 or 5 people and a final report. Assessing, Managing and mitigating risk relies heavily on teamwork, communication and understanding and hence the scenario-based test will bring a real-time simulated exercise to the classroom to test their knowledge and understanding of risks within the industry and how to apply realistic and feasible solutions. The report will test their ability link theoretical concepts to their relevant industry sector and will test their ability to identify and mitigate against risks using the risk matrix concept.
The full reading list can be found via the following link
If you cannot access the URL Please see the full reading list below:
Fouris, T. (2016) Risk Management and Corporate Sustainability in Aviation. Routledge
Stolzer, A. (2015) Safety Management Systems in Aviation. Routledge
Stolzer, A. (2015) Human Factor Models for Aviation Accident Analysis and Prevention. Routledge
Stolzer, A. (2013) Implementing Safety Management Systems in Aviation. Routledge
Leonhardt, J. (2006) Critical Incident Stress Management in Aviation. Routledge
Woods, M. (2018) Risk Management in Organisations. Routledge
Valsamakis, A.C. (2002) Risk Management: Strategy,Theory and Practice, RIRG
Santomero, A, The revolution in risk management, in Mastering Finance, 1998, Financial Times Publication.
Duffey, R. (2008) Managing Risk: The Human Element. Wiley Blackwell
Garlick, A.R. (2007) Estimating Risk: A management approach. Gower
Holliwell, J. (1998) Risk: enough rope to hang the business. Financial Times Publication
Ritter, L. (2007) Securing Global Transport Networks: A Total Security Management Approach. McGraw Hill
Sheenan, J. (2013) Business and Corporate Aviation Management: on-demand air transportation. Mcgraw Hill
Starkie, D. (2008) Aviation Markets Studies in Competition and Regulatory Reform. Ashgate
Yilmaz, A. (2008) Airport Enterprise Risk Management Model. VDM Verlag
Yilmaz, A. (2008) The Best Enterprise Risk Management Practice for Airline and Airport Business. VDM Verlag
Wells, A. and Chadbourne, B. (2007) Introduction to Aviation Insurance and Risk Management. krieger
Risk Management Handbook. (2016) FAA
Within this you should read 'responding to emergencies' and the short guide to the civil contingencies act 2004
www.caa.co.uk - publications section with particular emphasis on CAP 642/576/168
We also particularly advise you to look up information on high profile air accidents, their causes and their effects so as you will be able to contribute to seminar discussions