module specification

CT7136 - Network Management and Troubleshooting (2015/16)

Module specification Module approved to run in 2015/16, but may be subject to modification
Module title Network Management and Troubleshooting
Module level Masters (07)
Credit rating for module 20
School Faculty of Life Sciences and Computing
Total study hours 200
152 hours Guided independent study
48 hours Scheduled learning & teaching activities
Assessment components
Type Weighting Qualifying mark Description
In-Course Test 30%   In-class Test
Unseen Examination 40%   Unseen 3-hours Examination
Coursework 30%   Case Study
Running in 2015/16
Period Campus Day Time Module Leader
Autumn semester North Friday Morning

Module summary

This module gives a thorough understanding of the issues of Network Management andTroubleshooting models and techniques.

Module aims

  • Define and explain the need for Network Management.
  • To develop an understanding of different troubleshooting methodologies.
  • To give student practical exposure to Network Management and troubleshooting tools.


Establishing network performance baseline.
OSI model and its use in network troubleshooting.
Communicating with the network (Telnet, SSH, HTTP/S).
Cisco Device Manager
TFTP Servers
Network Management Protocols - SNMP v 1,2,3, MIBs
Five Facets of Network Management
Cisco Works

Learning and teaching

A problem / laboratory based learning approach will be adopted to satisfy the aims and objectives and hence the learning outcomes.   Formal lectures will be further strengthened via hands-on individual case studies. First part of the module concentrates on troubleshooting methods and techniques. Students are introduced to detection and remediation of faults that can occur on OSI Layers 1 to 4.  Second part deals with Network Management protocols and FCAPS model.

Learning outcomes

On successfully completing the work covered in this module, the student should be able to:

LO1. Identify and correct common network problems at OSI layes 1,2,3 and 7.
LO2. Explain various techniques used for troubleshooting.
LO3. Identify and select correct tools for Network Management.
LO4. Demonstrate an understanding of Simple Network Management Protocol.

Assessment strategy

In-class Progress Test and Case Study plus Practical Examination based on the laboratory work.
Progress test assess theoretical knowledge of Network Troubleshooting (LO 1&2), Practical – hands-on troubleshooting skills (LO 1&2) and Case Study involves a topic on Network Management (LO 3&4).


1. Alexander, C (2006) Network Management Fundamentals, Cisco Press ISBN-10: 1-58720-137-2
2. Wallace, K (2010)CCNP TSHOOT 642-832 Official Certification Guide (Official Certification Guides)Cisco Press ISBN-10: 1587058448
3. Amir, Ranjbar and Keith, Hutton (2004) CCDP Self-Study: Designing Cisco Network Architectures,  Cisco Press, ISBN-10: 1-58705-185-0